FAQ

FAQ

Answers to common questions before booking. If you can't find what you're looking for, please contact us.

Q. Can I make a same-day reservation?
A.

It depends on availability, but we do accept same-day reservations. Please call us at 0980-79-9278. We can sometimes accept bookings up to 2 hours before your departure time.

Q. When do cancellation fees apply?
A.

Cancellation fees are as follows:

・Up to 14 days before: Free
・Up to 7 days before: 20%
・Up to 3 days before: 50%
・Same day: 100%

For cancellations due to unavoidable circumstances, please consult us individually.

Q. How do I cancel or change my reservation?
A.

You can cancel or change your reservation from My Page. If you booked without registering as a member, please contact us by phone or email. Letting us know your reservation number makes it smoother.

Q. What is pre-signing (online check-in)?
A.

It is a feature that lets you complete three steps online in advance after booking: uploading your driver's license, agreeing to the contract, and confirming receipt of the vehicle. It greatly shortens the procedure at the counter (from about 15 minutes to about 3 minutes), so it is especially recommended if you are short on time.

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